Chat

Knowledge Base Chat is one of the core features of Tinychat, allowing you to interact with AI based on your uploaded professional documents and obtain more accurate and reliable answers. This article will introduce how to use the Knowledge Base Chat feature effectively.

Getting Started with Knowledge Base Chat

Creating a Knowledge Base Session

How to start a Knowledge Base Chat:

1. Click the "Knowledge Base" button above the Tinychat input box.
2. Select the "Knowledge Base Session" option.
3. Choose the knowledge base you want to use from the list.
4. The system will create a new knowledge base chat session.
5. You can start asking questions related to the selected knowledge base.

Viewing Knowledge Referenced in Chat

At the top of the AI response, you can see which content from the knowledge base has been referenced in the AI’s answer:

Questioning Techniques

Effective Questioning Methods

Tips to improve the quality of knowledge base answers:

1. Be Specific and Clear: Ask specific questions, not broad topics.

   ✓ "What are the installation steps for Product X?"
   ✗ "Tell me about Product X."
   

2. Use Keywords: Include keywords likely present in the knowledge base.

   ✓ "What is the revenue growth rate in the Q2 2023 financial report?"
   ✗ "How have recent results been?"
   

3. Specify Documents: Clearly state the specific document you want to query.

   ✓ "In the 'Project Implementation Manual', how are system failures handled?"
   ✗ "What should be done about system failures?"
   

Understanding the Answers

Answer Structure

A knowledge base answer typically contains:

1. Direct Answer: A direct response to your question.
2. Source Reference: Cited documents supporting the answer.
3. Relevant Paragraphs: Relevant content from the original text.
4. Confidence Indicator: The system's confidence in the answer's accuracy.

Confidence Evaluation

The system indicates confidence in the following ways:

• High Confidence: Answer is directly based on knowledge base content with clear citations.
• Medium Confidence: Answer is partially based on the knowledge base, possibly involving some inference.
• Low Confidence: Unable to find directly relevant content; answer may be based on AI's general knowledge.

Interaction Features

Follow-up Questions

Ask follow-up questions based on the initial answer:

1. Directly type your subsequent question in the chat box.
2. The system will maintain the knowledge base context.
3. You can ask for clarification, dive deeper, or expand on the initial answer.

Document Preview

View the original referenced document:

1. Click the reference link in the answer.
2. The system will display the corresponding part of the original document.
3. You can view a broader context as needed.

Advanced Features

Multi-knowledge Base Query

Query multiple knowledge bases at the same time:

1. Select multiple knowledge bases in the selection interface.
2. (Optional) Set query priorities.
3. The system will retrieve information from all selected knowledge bases.

Use Cases

Research and Analysis

Utilize the knowledge base for research:

• Analyze common findings across multiple research papers.
• Compare data changes over different periods.
• Extract research methods on specific topics.

Technical Support

Provide document-based technical support:

• Answer product usage questions.
• Offer troubleshooting steps.
• Explain technical specifications and compatibility.

Training and Learning

Assist with learning and training:

• Explain complex concepts and terminology.
• Provide summaries and key points from learning materials.
• Answer questions pertaining to course content.

Frequently Asked Questions

Inaccurate Answers

If an answer is inaccurate:

1. Check if the knowledge base contains relevant information.
2. Try rephrasing your question with more keywords.
3. Review the original document to confirm information.
4. Provide feedback to help improve the system.

Unable to Find Relevant Information

If the system cannot find the information:

1. Ensure that the knowledge base actually contains the information.
2. Try using synonyms or related terms.
3. Broaden your question and narrow it down step by step.
4. Consider uploading more relevant documents.

Overly Broad Answers

If the answer is too broad:

1. Ask more specific questions.
2. Ask the system for specific examples or data.
3. Use follow-up questions to narrow the scope.
4. Adjust the relevance threshold in the knowledge base settings.

By mastering these techniques, you can fully leverage the knowledge base capabilities of Tinychat to get precise answers based on your professional materials, improving your work efficiency and decision-making quality.